Delivery Information

Local Delivery & International Shipping

Shipping charges only cover transit courier charges to your country. 
You are also responsible for all customs, duties, taxes and brokerage fees that may be charged.

We are pleased to accept orders from outside of the Kuwait We support payment via Knet ,Visa, Mastercard, and Paypal payment methods for International customers and local customers. All items in our store are listed in KWD (Kuwaiti Dinars).

If you have any questions, feel free to contact us. Below are answers to some frequently asked questions regarding Local Deliveries and International Shipping.

What Shipping Service Do You Use? 
Your shipping choices and pricing will appear during checkout and may include: Fedexor DHL Express Worldwide and or Aramex. Please note that not all shipping choices may be available for your country. Local deliveries are handled by local delivery services and not the International Courriers.

The shipping options and pricing for your order can be viewed if you start the online checkout through our website. Just place the items you wish to purchase into your shopping cart and begin the checkout process. You will not be required to make your purchase at that time, but you will be able to view the shipping choices and pricing for your order. Your shipping options available will be dependent upon the weight of your order and the location we are shipping to. 

DHL Express

DHL Express Worldwide

Delivery usually in 5 business days, limited tracking is available to major destinations, package is insured. While most packages are delivered within 5 business days, in rare instances, delays of up to 30 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed. 

Can you list a lower amount on my invoice? 

We cannot list any amount other than the actual amount paid by you on invoices or customs forms, after any discounts; please note that store credit is not a discount, and is taxable depending on your country.

Attention International CustomersWe screen diligently for Credit Card fraud! Due to the increasing high risk of fraud with accepting international orders, we have some restrictions in place to deter fraudulent activity. We reserve the right to delay the processing of your order until we have verified your credit card information. If we are unable to verify the legitimacy of the purchase transaction, we reserve the right to cancel the order and reverse or void the credit card charges associated with the purchase. Please note that we pursue all legal avenues - advise credit card companies, credit bureaus, and law authorities regarding any suspicious, attempted, or experienced credit card fraud. 

To facilitate processing of International orders, in some circumstances we may ask that one or more of the following items be faxed (secure fax: +965 25745779) or e-mailed to us on support@pro-hobbies.com

·         A front and back copy of the credit card being used to make your purchase.

·         A photo identification that contains a signature and matches the first and last name on the credit card being used.

·         A recent credit card statement that matches the first and last name on the credit card being used.

Can You Provide Me With a Tracking Number? 
Yes if you are using the Aramex / Fedex or DHL shipping option.

How Much Will it Cost to Ship to Me? 
The pricing for the shipping options will be presented to you before you finish your checkout. All of the store items are weighed properly so when you check out, the system will compute the correct shipping charges for you and present you with a list of shipping options. If you put some items in your shopping cart and start the checkout process, you can see what the shipping charges will be without actually needing to complete an order. 

Does the shipping I pay you include any customs, duties, or tax fees? 
No. Customs, duties, and taxes are not included in your shipping fee paid to us. You will need to pay any customs, duties or tax fees to your local delivery person after your packages is processed by customs. Pro-Hobbies Kuwait is unable to determine what your country may charge you for these fees. We suggest that customers contact their local postal carrier or customs department for further information on duties, taxes, or custom fees for their country. 

Are There Any Products in Your Store that Cannot be Shipped Internationally? 
Yes. Due to their flammable nature, we cannot ship any items Internationally if the item is classified as a HAZMAT item or any contents that are under pressure, to our International customers overseas.

Emergency Shipping contact details please call on +965 24313277 and or email us on support@pro-hobbies.com with your order number.